Product Return and Exchange Notice
1. This product is a personal hygiene product and food. Once unpacked, it cannot be returned.
2. The official website provides a seven-day free appreciation period for this product (including holidays). Only products with unopened outer boxes can be returned or exchanged.
3. The returned merchandise must be in new condition and intact packaging. If the merchandise is incomplete or damaged due to improper packaging, the value of the merchandise has been lost and no return or exchange will be processed.
4. To process product returns or exchanges, please return the product to the official shopping cart within seven days of receiving it. If there are circumstances where the product cannot be returned, please send an email to customer service and we will have someone to serve you.
5. To protect your shopping rights, please record the entire unpacking process. If the product has any defects or other problems, please report to customer service and provide the video file to help confirm whether it is a defect of the product itself or a delivery problem.

Return/Refund Procedure
Please go to "Member Center → Order Cancellation/Return/Exchange", confirm the product you want to cancel or return, and press the "Order Cancellation" or "I want to return" button, and we will immediately handle the relevant matters for you. If the order cannot be "cancelled" or "I want to return" online, please click "Contact Us" in the after-sales service, and our customer service staff will serve you.
Please note that when applying for a return, please be sure to place the complete product, accessories, gifts and packaging box you ordered into the original outer packaging box, restore the product to its original condition, and ask the return collector to sign the receipt and keep the receipt until you receive the refund to facilitate subsequent return and exchange operations.
Refund method: Only orders placed through the official shopping cart www.shopping.ego-dpn.com can be returned. After the company confirms that the return is completed, the refund will be made to the designated account filled in by the customer within 7-10 days.
For overseas ordering, if you have any after-sales service needs, please contact our official website and our customer service staff will serve you.

Delivery Service:
1. For overseas orders, please contact our customer service specialist (Official Facebook [延时社] https://www.facebook.com/dpng9trainer /LINE [ @dpng9])
2. The actual delivery date and return and exchange date of the goods shall be based on the date displayed on the shopping platform. If there is a delay in delivery of the goods, we will send you a separate email notification.
3. It takes about 7 to 10 working days for the product to be shipped. ※For pre-order products, the delivery date will be announced on the website on the following day.
4. After our company receives your order, if you fail to complete the normal payment within 1 day after placing the order, the order shall be deemed invalid. Please place a new order according to your needs.
5. If you do not receive the shipped goods immediately within 1 week after receiving the order, in order to protect your rights, the company may cancel the order and ask the customer to place a new order. ※If a consumer orders goods twice or more and fails to pick up the goods within the period, he/she will be blacklisted.