Payment First, Then Shipment (For international deliveries, shipping time is approximately 7–10 business days.)
Payment Methods:
Credit Card
Shipping Fees:
Free shipping for orders over SGD 100 for home delivery.
International shipping costs range from SGD 10 to SGD 15.
Actual shipping fees will be calculated based on the buyer's checkout page.
For any questions, please contact our specialist via Official Facebook or LINE @dpng9.
Return Process:
Log into your member account to initiate the return process.
For international packages, customers are required to send the product back to the designated return location.
For other inquiries, please contact customer service.
Return & Exchange Policy:
This is a [hygiene product]. Once opened, it cannot be returned.
Promotional gifts or bundled products are non-returnable.
Returned items must be in their original, unopened packaging. Items that are missing accessories or have been damaged (e.g., dirt, scratches) will not be accepted for return or exchange.
Shipping costs will be calculated based on the product size and prices will be determined by the logistics company.
The platform reserves the right to modify policies, and actual shipping fees will be based on the checkout page.
If the customer does not pick up the goods within 7 days, the product will be returned to the seller. The customer will then be responsible for the shipping and packaging costs, totaling SGD 15. This amount will be deducted from the total refund.
If a customer repeatedly places and cancels orders maliciously, causing financial loss to the seller, this may involve criminal indirect damage and civil liability for damages. The seller will take legal action to protect their business interests.
For returns or exchanges, please initiate the return process within 7 days of receiving the product via the official shopping cart. If a return cannot be processed, please contact customer service, and we will assist you. (For international returns, customers must send the product to the designated return location.)
Fraudulent activities by third-party vendors, such as sending links, promotions, or remittance information to consumers via messages or calls, are scams. Consumers are advised to verify official information on the website and confirm with official customer service.
